Carbon Groundz sells digital services — monthly retainers, one-time builds and bundled packages — not physical goods, so this policy covers how refunds and cancellations work for that kind of purchase. Where a specific order has a signed service contract, the contract’s payment terms govern; this page explains the general policy behind them.
The Short Version
Once work has started on your order, it is not eligible for a refund, full stop. The only refund path is an order where work has not yet started. We review and accept new orders quickly — typically within two hours during business hours — specifically so this window stays short and predictable on both sides, not something you have to chase us on.
How You Know Whether Work Has Started
This isn’t a judgment call made after the fact. Every order has a status on your client dashboard, and “Work Started” is a real, explicit milestone on that timeline — set the moment we begin, not backdated. Before that milestone is marked, a refund request is straightforward. After it, the order no longer qualifies, and the dashboard is the record of when that happened, for you and for us.
One-Time Services (Quick Launch, Logo & Branding, Website Builds)
Before “Work Started” is marked on your dashboard, you can request a full refund. Once it’s marked, the order is final and not eligible for a refund, regardless of how much has actually been delivered at that point.
Monthly Retainers & Packages
Package plans carry a mandatory three-month initial term, payable in full, regardless of when you cancel. If you cancel on day five or in month two, the remaining fees for that three-month term are still owed and will be collected — SEO, ads and content work need that runway to show results, and the pricing and the term are agreed together, not separately. There is no refund on any portion of an initial term once “Work Started” is marked, and cancelling access to the services themselves does not cancel the payment obligation for the term already committed to.
After the initial three-month term completes, the contract renews monthly and continues on a month-to-month basis. You’ll get a dashboard notice and an email ahead of each monthly renewal, so it’s never a silent charge. Cancelling during a renewed monthly period stops the following month’s billing; the current month, once started, follows the same no-refund rule as above.
Prepaid Discounts
If you prepay 3, 6 or 12 months in exchange for a discounted rate, that prepayment is non-refundable, including on early termination. This trade-off — a lower rate in exchange for no refund — is stated at checkout and in your contract before you pay.
Third-Party & Pass-Through Costs
Advertising spend, domain/hosting purchases, stock assets, and other costs paid directly to a third-party provider on your behalf are not refundable by us once spent — any refund for those would come from the third party under their own policy.
Quality Issues
A strict no-refund-after-start policy isn’t a reason to accept the wrong outcome. If a deliverable doesn’t match what was agreed in writing, tell us — we’ll revise it at no extra charge. Missed reporting or turnaround commitments under an active contract are covered by that contract’s service-credit terms, not a cash refund.
How Refunds Are Paid
Approved refunds are returned to the original payment method via our payment processor (Razorpay or WooCommerce Payments) and can take several business days to appear, depending on your bank or card issuer.
Request A Refund
Contact us with your order number and reason for the request. We’ll check your dashboard’s “Work Started” status and confirm eligibility and next steps.
Carbon Groundz, 8/45, Arvind Society, Anandnagar, Sinhagad Road, Pune, India – 411051.
Email: [email protected]
Phone: India +91 87934 05906 · UAE +971 52 542 8318